1. General Provisions and Scope of Service

1.1 Service Provider

These Terms & Conditions ("Terms") govern the provision of services by:

CityAirLink

(hereinafter referred to as “CityAirLink”, the “Company”, “we”, “us” or “our”).

CityAirLink provides scheduled, capacity-limited luggage transport services between designated operational locations, including but not limited to hotels and airport-related drop-off or collection points, within the territory of the Republic of Poland.

CityAirLink is the contractual party responsible for the performance of the Service.

By placing a booking through the CityAirLink website or application, the Customer enters into a legally binding contract with CityAirLink and agrees to be bound by these Terms.

1.2 Nature of the Service

CityAirLink provides a date-specific, capacity-limited luggage transport service.

The Service consists solely of the physical transport of properly prepared and handed-over luggage between the selected operational locations on the scheduled Service Date.

CityAirLink does not provide:

• long-term luggage storage services,
• warehousing services,
• passenger transport,
• insurance services beyond those expressly stated in these Terms.

Any temporary holding of luggage necessary for operational purposes is strictly incidental to the transport service and does not constitute a storage agreement.

1.3 Scheduled and Capacity-Limited Service

All Services are performed on a specific Service Date selected by the Customer at the time of booking.

CityAirLink operates with limited daily transport capacity per route and direction.

Each confirmed booking secures a fixed Operational Slot within the daily capacity allocation for the selected Service Date and route.

Operational capacity is strictly limited. Once capacity for a given Service Date and route has been fully allocated, no additional bookings may be accepted.

The Company reserves the right to refuse bookings where operational capacity has been reached or where performance of the Service would be operationally impossible.

1.4 Booking and Contract Formation

A contract between the Customer and CityAirLink is concluded only when:

• the Customer completes the booking process,
• full payment has been successfully processed, and
• the Customer receives a booking confirmation.

Until full payment is received and confirmation issued, no contract is formed and no Operational Slot is reserved.

The Company reserves the right to decline or cancel a booking prior to confirmation in cases including, but not limited to:

• technical or system errors,
• manifest pricing errors,
• suspected fraudulent activity,
• operational impossibility.

1.5 Customer Responsibility

The Customer is solely responsible for:

• selecting the correct Service Date,
• selecting the correct Drop-Off and Collection Locations,
• providing accurate and complete contact information,
• ensuring luggage is properly prepared and handed over in accordance with operational instructions.

CityAirLink shall not be responsible for service failure or disruption resulting from incorrect, incomplete, or misleading information provided by the Customer.

1.6 Operational Time Windows and Cut-Off Times

The Service is subject to mandatory operational time windows and cut-off times for both handover and collection of luggage.

Applicable time windows and cut-off times are clearly communicated during booking and in the booking confirmation.

Failure to comply with required time windows or cut-off times may result in:

• classification as a No-Show,
• non-performance of the Service,
• loss of refund rights in accordance with Section 8.

Operational cut-off times are established to ensure reliable route planning, allocation of operational resources, and guaranteed same-day execution within the declared operational framework.

1.7 Geographic Scope

CityAirLink operates exclusively within designated service areas and between predefined operational locations.

The Company does not provide door-to-door courier services unless explicitly stated during booking.

Service availability may vary depending on route, operational constraints, capacity limits, or external conditions.

1.8 Amendments to Terms

CityAirLink reserves the right to amend these Terms at any time.

The version applicable to the Customer shall be the version in force at the time of booking.

Amendments shall not affect rights and obligations arising from contracts already concluded prior to the amendment taking effect.

2. Definitions

For the purposes of these Terms & Conditions, the following terms shall have the meanings set out below:

2.1 “CityAirLink” or “Company”

The service provider offering scheduled, capacity-limited luggage transport services under these Terms.

2.2 “Customer”

Any natural person or legal entity who makes a booking through the CityAirLink website or application and enters into a contract with the Company.

Where the Customer is a consumer within the meaning of applicable Polish law, mandatory consumer protection provisions shall apply.

2.3 “Service”

The date-specific, capacity-limited transport of luggage between designated operational locations, performed on the scheduled Service Date selected during booking.

The Service consists solely of transport and includes only incidental handling necessary for operational purposes.

The Service does not constitute storage, warehousing, forwarding, or insurance services unless explicitly stated in these Terms.

2.4 “Service Date”

The calendar date selected by the Customer during booking on which the luggage transport is scheduled to take place.

2.5 “Booking”

The reservation of a transport slot within CityAirLink’s daily operational capacity, completed through the online booking process and confirmed upon successful payment.

2.6 “Operational Slot”

A fixed allocation of transport capacity within the Company’s daily route planning corresponding to the number of bags booked for a specific Service Date and route.

An Operational Slot is secured only upon confirmed payment.

2.7 “Capacity”

The maximum number of luggage units that may be transported by CityAirLink on a given Service Date and route, as determined by operational constraints.

Capacity is limited and may not be available once fully allocated.

2.8 “Luggage” or “Bag”

A suitcase, travel bag, or similar closed container suitable for transport, meeting size and weight limits specified during booking.

Items exceeding published limits or not properly secured may be refused.

2.9 “Handover”

The physical transfer of Luggage from the Customer to CityAirLink or its authorized personnel at the designated location within the required operational time window.

2.10 “Drop-Off Location”

The designated point at which the Customer must present and hand over Luggage for transport, as specified during booking.

2.11 “Collection Location”

The designated point at which the Customer may retrieve Luggage after transport, as specified during booking.

2.12 “No-Show”

A situation where the Customer:

• fails to hand over Luggage within the required time window,
• fails to appear at the designated Drop-Off Location, or
• otherwise prevents the performance of the Service on the scheduled Service Date.

No-Show events are governed by Section 8.

2.13 “Final Preparation Stage”

The operational phase beginning at 00:00 (local time, Europe/Warsaw) on the calendar day immediately preceding the Service Date, during which:

• transport routes are finalized,
• operational resources are allocated,
• capacity becomes locked and unavailable to other customers.

Cancellation rules applicable during this stage are set out in Section 8.

2.14 “Extraordinary Circumstances”

Events beyond the reasonable control of the Customer or the Company, including but not limited to:

• flight cancellations by airlines,
• severe weather conditions,
• government-imposed restrictions,
• force majeure events.

The consequences of such events are governed by Section 8 and other applicable provisions of these Terms.

3. Booking Process and Payment

3.1 Online Booking

Bookings may be made exclusively through the official CityAirLink website or application.

To complete a booking, the Customer must:

• select the Service Date,
• select the Drop-Off and Collection Locations,
• indicate the number of bags,
• provide accurate contact details,
• accept these Terms & Conditions,
• complete full payment.

All bookings are subject to availability of operational capacity.

3.2 Capacity Reservation

Operational capacity is reserved only upon successful completion of payment.

Adding services to the cart or initiating the booking process does not reserve capacity.

If payment is not successfully processed, no Operational Slot shall be allocated.

CityAirLink shall not be liable for loss of availability resulting from incomplete or failed payment transactions.

3.3 Contract Formation

A binding contract between the Customer and CityAirLink is formed only when:

• full payment has been successfully received, and
• a booking confirmation has been issued to the Customer.

Until both conditions are met, CityAirLink is under no obligation to perform the Service.

3.4 Prices and Currency

All prices are displayed in the currency specified during booking.

Prices include applicable taxes unless otherwise stated.

CityAirLink reserves the right to modify prices at any time; however, the price applicable to the Customer shall be the price displayed at the time of confirmed booking.

Any exchange rate information displayed for reference purposes does not constitute a fixed conversion rate and may vary depending on the Customer’s payment provider.

3.5 Payment Methods

Payment must be made in full at the time of booking using the payment methods made available through the booking platform.

CityAirLink uses third-party payment service providers to process transactions.

CityAirLink does not store full payment card details.

3.6 Failed or Reversed Payments

If a payment is:

• declined,
• reversed,
• subject to chargeback,
• identified as fraudulent,

CityAirLink reserves the right to:

• suspend or cancel the booking,
• refuse future bookings,
• pursue recovery of outstanding amounts through lawful means.

The Company may share relevant booking and transaction information with payment providers or financial institutions for fraud prevention and dispute resolution purposes.

3.7 Booking Confirmation

After successful payment, the Customer will receive a confirmation message containing:

• booking reference number,
• Service Date,
• selected route,
• number of bags,
• operational instructions.

The Customer is responsible for verifying the accuracy of all details immediately upon receipt of confirmation.

Failure to notify CityAirLink of errors prior to the Final Preparation Stage may result in inability to correct such errors.

3.8 Technical Errors

In the event of manifest pricing errors, system malfunctions, or technical inaccuracies affecting a booking, CityAirLink reserves the right to cancel the affected booking and refund any amounts paid.

CityAirLink shall not be liable for losses resulting from technical interruptions beyond its reasonable control.

4. Service Conditions and Operational Rules

4.1 Compliance with Operational Instructions

The Customer must strictly comply with all operational instructions provided during booking, in the booking confirmation, and on the CityAirLink website.

Failure to follow operational requirements may result in refusal of service or classification as a No-Show in accordance with Section 8.

4.2 Luggage Requirements

CityAirLink accepts only properly packed and securely closed suitcases, travel bags, or similar containers suitable for standard luggage transport.

Each bag must:

• comply with the declared size and weight limits specified during booking,
• be fully closed and structurally intact,
• be suitable for safe manual handling and vehicle transport.

CityAirLink reserves the right to refuse any luggage that:

• exceeds declared limits,
• appears unsafe, damaged, or improperly packed,
• poses a risk to personnel, other luggage, or transport equipment.

If luggage is refused due to non-compliance with these requirements, cancellation and refund rules set out in Section 8 shall apply.

4.3 Security Seal Requirement

Where applicable under the operational model in force, each bag must be secured with an official CityAirLink security seal.

The security seal:

• contains a unique identification code,
• must be properly attached in accordance with instructions,
• must remain intact until collection.

CityAirLink may scan and record seal codes for tracking, verification, and security purposes.

CityAirLink shall not be responsible for loss, damage, or dispute relating to luggage where the security seal has been tampered with, removed, or improperly attached.

4.4 Prohibited and High-Value Items

The Customer must not include in any bag:

• cash, negotiable instruments, or precious metals,
• jewelry, watches, or collectible valuables,
• high-value electronic equipment (including, but not limited to, laptops, professional cameras, recording equipment),
• fragile or breakable items,
• perishable goods,
• hazardous or flammable materials,
• illegal substances,
• any items prohibited by applicable law.

CityAirLink reserves the right to refuse transport of luggage suspected of containing prohibited items.

The Company shall not be liable for loss of or damage to any prohibited or high-value items placed in luggage in violation of these Terms.

4.5 Handover Obligations and Recommended Photo Documentation

The Customer must hand over luggage:

• at the designated Drop-Off Location,
• within the specified operational time window,
• before the applicable cut-off time,
• in accordance with communicated procedures.

Luggage handed over outside the required time window may result in classification as a No-Show.

CityAirLink is not responsible for luggage left unattended or outside the agreed handover procedure.

In hotel handover scenarios (Hotel → Airport service), the Customer is strongly advised to:

• take clear photographs of each bag,
• photograph the attached CityAirLink security seal,
• photograph the luggage at the moment of handover at the hotel reception.

Such documentation may assist in resolving potential disputes.

Failure to take photographs does not invalidate the Service but may limit the Customer’s ability to substantiate future claims.

4.6 Collection and Release of Luggage

Luggage shall be released at the designated Collection Location in accordance with operational procedures.

CityAirLink may require presentation of:

• booking reference number,
• verification code or PIN,
• valid identification,
• or other reasonable verification measures.

The Company reserves the right to refuse release of luggage where identity cannot be reasonably verified.

Release of luggage to a person presenting valid verification credentials shall discharge CityAirLink from further responsibility for that luggage.

Collection must occur within the communicated operational collection window.

If the Customer fails to collect luggage within that window, Section 10 shall apply.

4.7 Temporary Operational Holding

Any temporary holding of luggage between handover and collection is strictly incidental to the transport service.

CityAirLink does not provide storage or warehousing services.

No separate storage agreement is formed under these Terms.

4.8 Operational Timing and Performance

CityAirLink undertakes to perform the Service on the scheduled Service Date within the operational framework communicated during booking.

Operational cut-off times are established to ensure timely and reliable performance of the Service.

CityAirLink applies professional route planning and capacity management to meet communicated service timelines.

Ordinary traffic conditions are managed within standard operational planning and do not in themselves constitute grounds for non-performance.

CityAirLink shall not be liable for delays or service disruption resulting from extraordinary circumstances beyond its reasonable control, including but not limited to:

• severe weather conditions,
• airport or public authority restrictions,
• road closures caused by accidents,
• force majeure events.

Unless explicitly stated, communicated times represent expected operational windows and not guaranteed minute-specific delivery times.

4.9 Refusal or Suspension of Service

CityAirLink reserves the right to refuse or suspend the Service where:

• luggage does not meet stated requirements,
• prohibited items are suspected,
• safety concerns arise,
• fraudulent activity is suspected,
• operational conditions make transport unsafe or impossible.

In such cases, cancellation and refund rules set out in Section 8 shall apply.

5. Customer Representations and Obligations

5.1 Authority to Contract

By placing a booking, the Customer represents and warrants that:

• they have full legal capacity to enter into a binding contract,
• they are authorized to arrange transport of the luggage covered by the booking,
• they are either the lawful owner of the luggage or have obtained permission from the lawful owner to arrange its transport.

CityAirLink shall not be responsible for disputes concerning ownership of luggage.

5.2 Accuracy of Information

The Customer represents and warrants that all information provided during booking is accurate, complete, and truthful, including:

• Service Date,
• Drop-Off and Collection Locations,
• number of bags,
• contact details.

CityAirLink shall not be liable for failure or disruption of the Service resulting from incorrect, incomplete, or misleading information provided by the Customer.

5.3 Declaration of Contents

The Customer represents and warrants that:

• luggage contains only personal travel items,
• luggage does not contain any prohibited items as defined in Section 4,
• luggage does not contain items exceeding reasonable personal-use value.

The Customer acknowledges that CityAirLink does not inspect luggage contents and relies on the Customer’s declarations.

5.4 Maximum Value of Luggage

The Customer declares that the total value of the contents of each individual bag does not exceed a reasonable personal travel value and does not exceed the maximum liability limit specified in Section 9.

The Customer agrees that CityAirLink’s liability, if any, shall in no case exceed the maximum per-bag liability cap defined in Section 9.

CityAirLink shall not be liable for undeclared high-value items placed in luggage contrary to these Terms.

5.5 Proper Preparation of Luggage

The Customer is responsible for ensuring that luggage is:

• properly packed,
• adequately protected against normal transport risks,
• securely closed prior to handover,
• correctly sealed (where required).

CityAirLink shall not be liable for damage resulting from inadequate packing.

5.6 Compliance with Laws

The Customer warrants that:

• the transport of the luggage does not violate any applicable law,
• the luggage does not contain items subject to export restrictions or legal prohibitions,
• the Customer complies with all applicable customs, airport, and public regulations.

The Customer shall indemnify CityAirLink against any claims, fines, or losses resulting from breach of this clause.

5.7 Indemnification

The Customer agrees to indemnify and hold harmless CityAirLink from and against any claims, damages, penalties, costs, or expenses arising from:

• breach of these Terms,
• inclusion of prohibited items,
• misrepresentation regarding ownership or value of luggage,
• violation of applicable laws.

6. Data Protection and Privacy

6.1 Data Controller

The controller of personal data processed in connection with the Service is:

CityAirLink

(hereinafter referred to as the “Controller”).

Personal data is processed in accordance with applicable data protection laws, including Regulation (EU) 2016/679 (General Data Protection Regulation – “GDPR”).

6.2 Purpose of Data Processing

Personal data is processed for the purposes of:

• conclusion and performance of the Service contract,
• booking management,
• operational handling of luggage transport,
• customer communication,
• fraud prevention and dispute resolution,
• compliance with legal obligations,
• protection of legitimate interests of the Company.

6.3 Categories of Data

CityAirLink may process the following categories of personal data:

• name and surname,
• contact details (email address, phone number),
• booking reference numbers,
• service date and route details,
• payment transaction information (processed via third-party providers),
• verification data used for luggage release (e.g., booking code, PIN).

CityAirLink does not store full payment card details.

6.4 Operational Data and Security Measures

For operational and security purposes, CityAirLink may:

• scan and record security seal identification codes,
• record timestamps of luggage handover and release,
• take photographs of luggage at handover or during operational handling,
• log verification actions performed during collection.

Such data may be used for:

• dispute resolution,
• fraud prevention,
• internal operational auditing,
• insurance claims.

Photographs and operational logs are processed solely for legitimate operational and security purposes.

6.5 Data Sharing

Personal data may be shared with:

• payment service providers,
• IT and hosting providers,
• insurance providers,
• legal advisors,
• competent public authorities where required by law.

Data is not sold or transferred to unrelated third parties for marketing purposes.

6.6 Data Retention

Personal data is retained only for as long as necessary to:

• perform the Service,
• resolve disputes,
• comply with statutory accounting or tax obligations,
• defend or pursue legal claims.

Retention periods may vary depending on the legal basis for processing.

6.7 Customer Rights

Subject to applicable law, the Customer has the right to:

• access their personal data,
• request rectification,
• request erasure,
• request restriction of processing,
• object to processing,
• request data portability,
• lodge a complaint with the competent supervisory authority.

Detailed information regarding data processing is provided in the separate Privacy Policy available on the CityAirLink website.

6.8 Operational Monitoring

The Customer acknowledges that operational verification measures, including identity checks, seal scanning, logging of release procedures, and operational photography, are necessary to ensure secure performance of the Service.

Such measures form an integral part of the contractual performance of the Service.

7. Operational Security and Risk Allocation

7.1 Risk Transfer at Handover

Risk of loss of or damage to luggage transfers to CityAirLink at the moment of proper Handover in accordance with Section 4.5.

Handover is deemed complete only when:

• luggage is physically accepted by authorized personnel, and
• required operational verification procedures (including seal attachment or scanning, where applicable) have been completed.

CityAirLink shall not be responsible for luggage left unattended or outside agreed handover procedures.

7.2 Risk Transfer at Release

Risk transfers from CityAirLink back to the Customer at the moment luggage is released in accordance with Section 4.6.

Release of luggage to a person who presents valid verification credentials (including booking reference, PIN, or other authorized method) shall fully discharge CityAirLink from further responsibility for that luggage.

CityAirLink shall not be liable for any loss occurring after proper release.

7.3 Third-Party Locations

Where Handover or collection takes place at third-party premises (including hotels, airport facilities, or designated operational partners):

• such third parties act solely as physical locations,
• they do not act as agents or representatives of CityAirLink unless expressly stated.

CityAirLink shall not be liable for acts, omissions, or negligence of third-party location operators outside the Company’s direct operational control.

7.4 Security Seals and Integrity

Where security seals are used:

• the seal’s integrity serves as primary evidence of non-tampering during transport,
• a broken, missing, or tampered seal must be reported immediately upon collection.

Failure to report visible seal irregularities at the time of release may affect the Customer’s ability to assert claims.

7.5 Verification and Refusal of Release

CityAirLink reserves the right to refuse release of luggage where:

• verification credentials cannot be provided,
• identity cannot be reasonably confirmed,
• fraud or unauthorized access is suspected.

Such refusal shall not constitute breach of contract where undertaken in good faith for security reasons.

7.6 Delays in Collection

If the Customer fails to collect luggage within the communicated operational window:

• CityAirLink may implement reasonable operational measures to safeguard the luggage,
• additional procedures or fees may apply if extended holding becomes necessary.

CityAirLink does not provide long-term storage and reserves the right to apply further measures in accordance with applicable law if luggage remains uncollected.

7.7 Limitation of Operational Control

CityAirLink shall not be liable for:

• security incidents occurring outside its direct custody,
• actions of public authorities,
• airport security interventions,
• legally mandated inspections,
• confiscation or detention by competent authorities.

Any such events shall be treated as Extraordinary Circumstances under these Terms.

8. Cancellations and Refund Policy

8.1 Nature of the Service

CityAirLink provides a scheduled, capacity-limited luggage transport service performed on a specific Service Date selected by the Customer at the time of booking.

Each confirmed Booking secures a fixed Operational Slot within CityAirLink’s daily transport capacity for the selected route and Service Date.

Due to the limited nature of daily operational capacity and advance route planning, cancellation rules are strictly applied as set out below.

8.2 Exclusion of Statutory Right of Withdrawal

Pursuant to Article 38 of the Polish Consumer Rights Act (Ustawa o prawach konsumenta), the statutory 14-day right of withdrawal does not apply to services relating to transport of goods or services provided on a specified date or within a specified period.

By completing the Booking, the Customer acknowledges that the Service is scheduled for a specific date and that statutory withdrawal rights do not apply.

8.3 Free Cancellation Period

The Customer may cancel a Booking free of charge until 23:59 (local time, Europe/Warsaw) two calendar days prior to the scheduled Service Date.

If cancelled within this period, a full refund will be issued to the original method of payment.

8.4 Final Preparation Stage – No Refund

From 00:00 (local time, Europe/Warsaw) on the calendar day immediately preceding the scheduled Service Date, the Booking enters the Final Preparation Stage.

During this stage:

• transport routes are finalized,
• operational resources are allocated,
• daily capacity is locked and unavailable to other customers.

For this reason, cancellations and refunds are not possible from 00:00 on the day preceding the scheduled Service Date.

This applies regardless of whether the Customer ultimately uses the Service.

8.5 No-Show

If the Customer:

• fails to hand over Luggage within the required operational time window, or
• fails to appear at the designated Drop-Off Location, or
• otherwise prevents performance of the Service on the scheduled Service Date,

the Booking shall be classified as a “No-Show”.

No refund shall be issued in the event of a No-Show.

8.6 No Rescheduling

CityAirLink Services are strictly date-specific and linked to the selected Service Date.

Rescheduling of Bookings is not permitted.

If the Customer’s travel plans change, cancellation may only be made within the free cancellation period defined in Section 8.3. After this period, the Booking remains non-refundable.

8.7 Extraordinary Circumstances

In the event of documented Extraordinary Circumstances beyond the Customer’s control (including, but not limited to, flight cancellation by the airline), CityAirLink may, at its sole discretion, offer a non-transferable voucher valid for a limited period.

Such remedies are provided as a gesture of goodwill and do not constitute a waiver of the cancellation policy.

9. Liability and Limitation of Liability

9.1 Scope of Liability

CityAirLink shall be liable for loss of or physical damage to Luggage only to the extent directly caused by the Company’s proven fault during the period in which the Luggage remains in its custody, as defined in Section 7.

Liability shall be strictly limited in accordance with this Section.

9.2 Maximum Liability Per Bag

CityAirLink’s total liability for loss of or damage to any single Bag shall in no event exceed:

EUR 1,000 (one thousand euros) per Bag

regardless of:

• the actual value of the contents,
• the number of items contained within the Bag,
• the total value of the Booking,
• the number of claims submitted.

The above amount constitutes the maximum aggregate compensation payable per individual Bag under any legal theory.

9.3 Excluded Losses

CityAirLink shall not be liable for:

• loss of profit,
• loss of opportunity,
• business interruption,
• travel disruption costs,
• missed flights,
• emotional distress,
• indirect, consequential, or special damages,
• replacement purchases made without prior assessment.

Compensation, if due, shall be limited strictly to the actual proven material value of lost or damaged items, subject to the liability cap in Section 9.2.

9.4 Excluded and High-Value Items

CityAirLink shall not be liable for loss of or damage to:

• items listed as prohibited in Section 4,
• cash, jewelry, watches, precious metals,
• high-value electronic equipment,
• fragile items insufficiently protected,
• items unsuitable for standard luggage transport.

Inclusion of such items in Luggage shall constitute a breach of these Terms and may result in rejection of any claim.

9.5 Proof of Loss and Documentation

In the event of a claim, the Customer must provide:

• proof of ownership,
• proof of value (such as receipts or equivalent documentation),
• description of the contents,
• evidence that damage was reported at the time of collection where applicable.

CityAirLink reserves the right to investigate claims and request additional documentation.

Failure to provide sufficient evidence may result in rejection or reduction of the claim.

9.6 Time Limit for Claims

Claims for visible damage must be reported immediately at the time of collection.

Claims for loss or concealed damage must be submitted no later than 48 hours after release of the Luggage.

Claims submitted after this period may be rejected.

9.7 Insurance

CityAirLink may maintain commercial insurance coverage for operational risks.

Any insurance coverage maintained by CityAirLink does not extend or increase the liability limits set out in this Section.

The liability cap of EUR 1,000 per Bag applies irrespective of any insurance arrangements.

9.8 Contributory Fault

CityAirLink shall not be liable for loss or damage resulting from:

• inadequate packing,
• pre-existing defects,
• improper attachment or tampering with security seals,
• incorrect information provided by the Customer.

Where loss or damage results partly from the Customer’s fault, compensation may be reduced proportionally.

9.9 Aggregate Liability

Under no circumstances shall CityAirLink’s total aggregate liability arising from a single Booking exceed the sum of EUR 1,000 per Bag multiplied by the number of Bags booked.

10. Uncollected Luggage

10.1 Obligation to Collect

The Customer is required to collect Luggage at the designated Collection Location within the communicated operational collection window on the Service Date.

Failure to collect Luggage within the required operational window may result in additional operational handling measures.

10.2 Return to Operational Facility

If Luggage is not collected within the communicated collection window, CityAirLink may transport the Luggage back to its operational facility or designated holding location.

Such return shall not constitute breach of contract.

CityAirLink does not guarantee same-day re-delivery once Luggage has been returned to the operational facility.

10.3 Additional Fees

CityAirLink reserves the right to charge reasonable additional fees for:

• re-delivery,
• extended operational holding,
• repeated handling,
• administrative processing.

All outstanding fees must be paid prior to re-release of Luggage.

10.4 Extended Non-Collection

If Luggage remains uncollected for more than 7 days, CityAirLink may apply additional daily holding charges.

If Luggage remains uncollected for more than 30 days, CityAirLink reserves the right to take reasonable steps permitted by applicable law, including disposal, donation, or sale of the Luggage for the purpose of recovering outstanding costs.

CityAirLink shall not be liable for loss resulting from lawful disposal of abandoned Luggage.

11. Force Majeure

CityAirLink shall not be liable for failure or delay in performance of the Service caused by events beyond its reasonable control.

Such events may include, but are not limited to:

• natural disasters,
• severe weather conditions,
• government actions or restrictions,
• airport closures,
• public authority decisions,
• civil unrest,
• strikes or labor disputes,
• acts of terrorism,
• pandemics or public health emergencies,
• force majeure events within the meaning of applicable law.

In the event of Force Majeure, CityAirLink’s performance obligations may be suspended for the duration of the relevant event.

Where performance becomes permanently impossible due to Force Majeure, the Company may cancel the affected Booking and refund any unused portion of the Service fee, without further liability.

12. Subcontracting and Assignment

12.1 Subcontracting

CityAirLink may perform the Service directly or through subcontractors, including transport providers and operational partners.

The use of subcontractors shall not increase the Company’s liability beyond the limits set out in these Terms.

CityAirLink remains responsible for the performance of the Service in accordance with these Terms, subject to the liability limitations provided herein.

12.2 No Agency Relationship

Unless expressly stated otherwise, subcontractors and third-party operational locations do not act as agents or representatives of CityAirLink for the purpose of concluding contracts with Customers.

12.3 Assignment by Customer

The Customer may not assign, transfer, or otherwise dispose of rights or obligations arising from the Booking without the prior written consent of CityAirLink.

12.4 Assignment by CityAirLink

CityAirLink may assign or transfer rights and obligations arising from these Terms to an affiliated entity or successor in connection with a merger, restructuring, or transfer of business, provided that such transfer does not reduce the Customer’s statutory rights.

13. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, such provision shall be deemed severed from the remaining provisions.

The remaining provisions shall remain in full force and effect and shall not be affected by the invalidity or unenforceability of any individual provision.

The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely reflects the original commercial intent of the parties, to the extent permitted by law.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms and any contracts concluded pursuant to them shall be governed by and construed in accordance with the laws of the Republic of Poland.

Nothing in these Terms shall deprive a consumer of mandatory protections granted under applicable consumer protection laws.

14.2 Jurisdiction

In the case of disputes arising from or relating to the Service:

• where the Customer is a consumer, disputes shall be resolved by the competent court in accordance with applicable consumer jurisdiction rules,
• where the Customer is not a consumer, disputes shall be subject to the exclusive jurisdiction of the competent court under applicable law.

14.3 Alternative Dispute Resolution

Consumers may have the right to use out-of-court complaint and redress mechanisms, including alternative dispute resolution procedures available under Polish and European Union law.

Information on such procedures may be obtained from the relevant consumer protection authorities.

14.4 Entire Agreement

These Terms constitute the entire agreement between the Customer and CityAirLink with respect to the Service and supersede any prior understandings or representations relating to the subject matter herein.